Something About Company

Job description
Hiring for our associate Client European MNC in to Earth moving Equipment manufactures a wide range of machines

Service Manager-Earth moving Equipment

Eligibility :

Education : BE /DME mechanical -auto

Experience :

– At least 5 years experience as a Service Engineer and 3 to 4 years as Service Manager

– Experience with part lists, preparing quotes and order administration

Special abilities, skills :

– Candidate will be In charge for service activities, to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service

Roles & Responsibilities :

Responsibilities/Duties :

– Operational assistance to the Head of Customer Service and Sales Team

– Handling service requests.

– Arranging of service activities

– Attending machines with service engineer / alone whenever required.

– Train company and Customer Service staff with Head of Customer Service

– Improve customer relationship in coordination with Head of Customer Service

– Assure technical support to customers, engineers, the service stations and the sales department

– Ensure adherence to warranty policies

– Ensure warranty recoveries from concerned factories

– Pro-active approach of services and customers support

– Planning of engineer pool

– Preparation of project-specific documentation

– Checking and follow up of service reports

– Checking and follow up of hour reports

– Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.

– Support of commissioning jobs in the area of the service operation

– Assist Head of Customer Service with required service activities.

– Working according to rules with internal software

Competences :

– Signing according to signature regulations

– Planning & nurturing of engineers

– Generation of Service Business as per set targets

– Generation of spare Parts Business as per set targets

– Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.

– Field experience as Service Engineer – Ability to interface with all levels of staff.

– Demonstrated ability to handle confidential information.

– Assist the Company in any necessary duties to achieve Company goals.

– Perform other related duties as assigned.

– Exact and precise working, ready to work extensively in the field.

– Ability to coordinate and plan maximum utilization service resources – Working with a pro-active approach.

RoleEngineering Manager
Industry TypeIndustrial Products, Heavy Machinery
Functional AreaProduction, Manufacturing, Maintenance
Employment TypeFull Time, Permanent
Role CategoryProduction/Manufacturing/Maintenance
Education
UG :B.Tech/B.E. in Mechanical, Diploma in Mechanical
PG :Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required